01
The short version
- We don't keep a record of the sites you visit or what you do online.
- The private keys that manage your identity are created and kept on your own devices. We never have a copy.
- We keep only what Atlas needs to run your account: your email, your devices, your subscription status and your settings.
- We don't sell your information, and we don't use it for advertising.
02
What we collect, and why
We collect only what Atlas needs to work:
- Your email address, confirmed with a one-time code. To create your account, sign you in, and send you account and download emails. Kept while your account exists. An account whose email is never confirmed is deleted after 24 hours.
- Your devices. A public key for each device (the matching private key never leaves the device), the name you give it, and when it was added or removed. So your identity works on each of your devices, and so you can remove one. Kept while your account exists.
- The internet address a device connects from. To connect it to Layer9i's network. Held only for a short period, never as a history.
- Your settings: your default city, and your choices for where apps and sites appear from. So your settings follow you to every device. Choices saved by current apps are locked with your key before they reach us, and we can't read them.
- Your subscription status: whether you're subscribed, and until when.
- Counts of the connection passes your account requested in a period, to prevent abuse. A number only.
- Problem reports, only when you choose to send one with Capture Problem. They can include your device's internet address and approximate location at that moment, connection details and app logs, never the sites you visited. Kept only as long as needed to fix the problem.
- Website sign-ups: the email you enter on our website, until you create your account. After that the account is the only record.
Payments are handled by our payment processor. We never receive or store your card number.
03
What we never collect
- The sites you visit, or the content of anything you send or receive.
- Your private keys or your recovery key.
- A record linking your account to the internet address your traffic leaves from. Layer9i's network lets your device in with a pass from your account, and keeps no record of which account used which address.
05
Our website
layer9i.com counts visits with a cookie-free tool from our website host. It sets no advertising cookies and doesn't follow you to other sites.
06
Your choices and rights
You can ask us to show you the information we hold about you, correct it, or delete your account and its information. Write to [email protected] and we'll reply within 30 days.
Depending on where you live, including California and other US states, Canada and Quebec, you may have further rights. We honour them for everyone.
Canada: our Privacy Officer is Mike Salisbury, reachable at [email protected]. You may also contact the Office of the Privacy Commissioner of Canada.
07
Security
Your private keys stay on your devices, and connections through Atlas are protected on the way. Our servers are tested, and our latest security review is published here. If something ever goes wrong that affects your information, we'll tell you as the law requires.
08
Children
Atlas is not for anyone under 18. We don't knowingly collect information from children.
09
Changes to this policy
If we change this policy, we'll update the date at the top. For important changes, we'll tell you by email and in the app before they take effect.
10
Contact
Layer9i, Inc., a Delaware corporation. [email protected]